The player from India had deposited 5000 rupees in BC Game Casino, but the amount was not credited. Despite providing proof and raising multiple support tickets, the casino claimed that the merchant had not received the deposit yet. We advised the player to contact the payment provider for further investigation. After extending the complaint's timeline for a response, the complaint was ultimately rejected due to the player's lack of communication.
BC.Game Casino - Player’s deposit not credited.
Amount: 5,000 INR
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Dear adfarkhazir,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
