BC.Game Casino - Player's deposit is delayed.

Dear mj4285,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Video proof sent

Hello,

Please follow the instructions in my last message, as everything mentioned in it is important and must be followed exactly. Please send a detailed email stating the transaction ID, payment receipt, video as mentioned, PDF statement, and link to this complaint. The statement and video should show up until today.

Best Regards

Panda - BC.GAME

Dear mj4285,

Please let me know about any updates and issues in providing the necessary proof to the casino.

I'll await your reply.

I have already sent all the details again.

Hello,

Thank you for the updated details. The deposit has been credited to your account. Please note we have dedicated support for INR issues on our discord server, where you can open a ticket if you face such an issue next time. discord.com/bcgame

Best Regards

Panda - BC.GAME

My this deposit is not credited despite several times appeals and several times sharing proof of statement and txn slip.

Order details attached.

Pls save me from this fraud casino. Casino guru pls don't promote this scam who has robbed thousands and has the highest complaints and highest instances of locking and stealing from winnings it cannot be trusted. It lies about deposits not being credit so it can steal personal information.

Please create the support ticket first. We are unable to provide support here until the support ticket is created.

Also one ticket should be used for aa single issue.

Dear mj4285,

Could you please explain which deposits have still not been credited to your account?

I would advise you not to make further deposits until your previous issues are resolved.

Have you created tickets for each issue in the casino's system already? With what result?

400 inr deposited but not credit bcgame live support never responds in time I asked for case to be opened and asked to give ticket id no help despite waiting hours

10000 inr credited and also 23000 inr withdrawn only 400 inr deposit still not

credit

Why your live support not creating ticket despite asking?

Your live support why never responds timely does not read what the user is asking clearly I mentioned to create ticket for the 400 inr order

Made a mistake in depositing here casino guru pls help me i should have used more trustable Casino

They are not crediting 400inr and 4999 inr pls blacklist this casino at once for harassment

Dear mj4285,

If you have trust issues with the casino, I would advise choosing a different casino to deposit in.

If the casino has dedicated discord support where you can report the deposit issues, kindly share it there before contacting us.

Could you please summarize which of the tickets and which transactions haven't been processed, and the casino didn't address in a timely manner?

Thanks in advance for your reply.

Two deposit transactions currently are pending despite sharing successful bank transaction receipts and account statement the bc game live support and vip host.

1)

Deposit Amount: 400 INR

Order ID: F-1815719947387785384

Status: Expired

Created Time: 14/11/2024, 23:01:19

2)

Order Details:

Deposit Amount: 4999 INR

Order ID: F-1818221209288572835

Status: Processing

Created Time: 12/12/2024, 13:37:48

For 4999 txn ticket id is 7738358

400 inr txn they created ticket and failed it again now saying come back after 24 Hours

I will not be depositing at bc game and use stake where such issues never arise and I am treated fairly. Casino guru Pls help me with these last two deposits.

Casino maintains that transactions done to them will get refunded but that that's now how indian bank transactions work once a successful transaction is done and transaction receipt is shared they are never refunded back. This is one more lies from bc game and like I have said there are bad casinos like bc game which keep using shady tactics like these to keep harassing those that play at their site but sites like bitstarz and stake have 0 such issues and anybody who is going to play at bc game is going to hassled and bc game is continuously harassing me for statement and so their vip host alex despite me sending account statement so many times. Pls downgrade bc game and don't promote exams like these. I will never deposit at bc game and anybody that deposits must be warned that this is how you will get treated and you must quit bc game immediately and move to bitstarz or stake. Bc game stole my two deposits and is harassing me and not crediting me.

Thanks for the update.

Please note requesting bank statements in cases of lost deposits is nothing unusual. If you have evidence regarding the refunds being promised, please share it here or to my email at tomas@casino.guru