BC.Game Casino - Player’s deposit has been delayed.

amount debited from bank but not received in my casino account.

please help me to get my money back.

Dear zubairakhoon559,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i sent you the successful payment receipt on your email please check

i contacted many times live support of Bc game but no help from them

No i deposite many times before.

THANK YOU.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

sir i am sending you the bank statement on your email

.

F-181599225**********

Sir i have sent you the bank statement on your email please check.

Thank you.

Bc Game panda ....

merchant have confirmed to my bank that i have received the amount successfully.

But they only want to scam the users of BC GAME

Hello,

There is no order number in all the emails received by the user. Please provide the order number so we can check.

Best Regards

Panda

i have sent you the order İd on email please check

bc game panda.

Sir still i have not received my funds please help me

i created tickets many times but no help from the customer service.....

i am waiting from 25 days..

please help me please

Hello, Please just follow the instructions mentioned here completely and we will surely be able to assist you on this.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

sir,

i have already sent you the said information on your email please check

Still i have not received my funds back .......

merchants are scammers ...

live support Of bc Game is joke.

i create tickets 6 times but no help from live support.

Hello,

We have checked the email, and the user has received no new information. Users must follow all the instructions carefully to get assistance on this.

Best Regards

Panda - BC.GAME

Sir,

i have sent you All the information again please check.

Thank you.

Hello,

please help me now to get my funds back i am waiting from one month.

THANK YOU BC GAME PANDA AND CASINO GURU...

I HAVE Received MY DEPOSITE SUCCESSFULLY

Dear zubairakhoon559,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru