BC.Game Casino - Player’s account has been closed without clear reason.

BC GAME locked my account on 2 june without any reason and I'm a loyal player of bc game i used only one account after 15 days they force me to use the word of suicide and after that they take the word as a strong reason to lock my account......

seriously, I was not aware about this.The word suicide is against terms and conditions of BC GAME and i apologise for my mistake from one month but they don't listen to me.

i submit complain here to find resolve my issue.

I also mentioned to the support team that i have some problems.

i have need of this account and my funds.

Thank you

Dear telecomkg36,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve encountered with BC.Game Casino. I understand that your account was locked on June 2nd, and that you believe this action was tied to the use of certain language, which you were unaware was against the terms and conditions.

To better understand your situation and assist you effectively, could you please clarify the following:

• Were you given any specific reason for your account being locked before the incident involving the use of the word you mentioned?
• Can you provide more details about the communication you had with BC. Game's support team before and after your account was locked? Did they offer any explanation at that time?
• When you mentioned having some problems to the support team, could you specify what those issues were and how they responded?
• Have you received any official communication from BC. Game regarding the status of your account or the reasons for the lock, other than the language issue?

If you have any relevant communication, such as emails or screenshots, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello mam ,

Thanks for understanding my situation,

This is my answer :-

Were you given any specific reason for your account being locked before the incident involving the use of the word you mentioned? = My account is blocked because I'm use word of sucuide by mistake.

Can you provide more details about the communication you had with BC. Game's support team before and after your account was locked? = I'm attached screenshot

Did they offer any explanation at that time? = I'm type word of sucuide

When you mentioned having some problems to the support team, could you specify what those issues were and how they responded? = Only sucuide word blocked my account,

Have you received any official communication from BC. Game regarding the status of your account or the reasons for the lock, other than the language issue? Only sucuide

Mam ,

* I'm played casino games,

* I'm not use any bonus

* Real cash deposit money ,

Please invite the bcgame support

Hello,

Please provide real email address linked with your bc.game account or UID so we can check and assist you.

Best Regards

Panda - BC.GAME

Hello Bc.Game Casino,

Please give my money to my crypto wallet,

I need my money urgently please return my money.

Dear BC.Game Casino,

• Could you please review the player's account using the information provided?
• Specifically, we would like to know if the mention of self-harm was the sole reason for blocking the player's account.
• Additionally, could you provide details on the active balance in the account at the time of its closure?

Thank you.

Thank you, BC.Game Casino, for your reply via Skype. I can see that the active balance of the player's account at the time of the account closure was zero.

Dear telecomkg36,

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

Additionally, as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here and about BetBlocker here.

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Best regards,

Petronela

Casino.Guru