The player from Romania has their account locked by BC Game and faced multiple KYC verification failures, along with issues accessing their account due to 2FA problems. The casino now labels the player as a high-risk user, resulting in the locking of their funds.
BC.Game Casino - Player's account has been closed with funds locked.
Amount: 1,450 USDC
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 41m 56s
Case summary
3 hours ago
Public
Public
12 hours ago
Bc game locked my account! After that sended me a sumsub link for kyc! With no reason kyc failed! After fail they asked me for few transactions! Sended! Account unlocked! When tryed to login 2fa not work! They sended me again a sumsub link for kyc! Again fail! Afterr all of this they say i am high-risk user! My funds now locked in account! I can prove everything to show i am the owner of account!
Public
Public
3 hours ago
Hello gabiburzo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
