BC.Game Casino - Player's account has been blocked.

Hi, I have registered for this account since April 9,2022 and have deposited over 20k all and all in crypto currency. On May 13, 2022 I have won a jackpot in the amount of 86k in Bitcoin crypto, there after I have put most of the coins in my vault in the casino. Played a little more then they just booted me out of the casino, try to log back in back account was risk. Manage to email them and all they reply back and say my account was permanently ban, as to the reason was that I was abusing the system. That’s it, nothing more. I can’t get a response from them I can’t they won’t answer me, nothing. Please help me get my money back as I needed it very very badly for medical expenses for my daughter, please help me.

Dear Erik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Do I understand correctly that the casino has not provided more specific information about what the abuse was?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Nope all they say was that I have breach their terms and conditions and there for my account have been ban permanently. The reason for the ban was due to the abuse in the system. That’s the finally decision and for they will not reply back to me anymore.

Erik, I see some conversation that indicates you created multiple accounts. Is that true? Could you please clarify the situation?

no, first account was closed or ban then I registered for a new one. Never at the same time. And I registered both with no affiliate or referral. So it was no multiple accounts, I only had one and they can clearly see the registered date.

I am sorry, Erik, but this actually means that you did create multiple accounts. This is exactly what the casino wrote you in one of their emails:

"...You have previously been prohibited from using the site, and further advised that any new accounts found under your possession will be locked. You ignored this & created new accounts. ..."

I am sure you understand that if the casino bans someone's account, that doesn't mean that the player should create another one, especially if the casino advised the player to not to do so. It means that they decided they no longer want to cooperate with this player for some reason and this request should be respected.

Unfortunately, under these circumstances there is not much more we could do for you and we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.