BC.Game Casino - Player's account has been blocked.

I have funds in this account I’ve wager over 2.4 million and I’m supposed to be getting a monthly bonus for my wager. Which would be around 2k and I have coins in there which is around $400. Yet they booted me out and put my account at risk. First it was multiple account they say and ask for kyc which I did and they said it was false or misleading information. I ask how they never reply email and telegram. So I need to get into my account to withdrawal my money.

Hello Con,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise if you had any real money balance in your account when the casino blocked you?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Yes real money in crypto

Wow what is taking you guys this long to respond to? Surprise me, I would of thought it would much sooner then this. Since it says most cases are solved within 4-5 days! But yeah who am I to say!

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.

I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Con,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite BC.Game Casino to join the conversation and aid in the resolution of this complaint.

Dear BC.Game Casino,

Could you please elaborate on which information supplied by the player was deemed to be false?

Dear Con,

We have received no response from the casino as of yet, so I will attempt to contact them once more.

In the meantime, please keep us updated on any developments.

We would like to ask BC.Game Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating

Dear Con,

Please respond to my previous post. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Dear Con,

As we have had no further response from you, this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam

This complaint has been reopened at the request of the player.

Dear BC.Game Casino,

The player denies having multiple accounts, please respond and provide us with proof of these claims.

We would like to ask BC.Game Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Con,

The casino has stated that they are contacting you in an attempt to resolve the issue.

Can you please provide an update on the situation? Has there been any development with your case?

Dear Con,

Please provide an update on the situation. Have you spoken to the casino in an attempt to find a resolution? Please be aware that if we do not hear from you within the set timeframe, this complaint will be rejected.

Kind regards,

Adam

Dear Con,

As there has been no further response from you, the complaint will now be rejected. It can be reopened at any time.

Kind regards,

Adam