The player from the Philippines has been accused of opening multiple accounts. The casino stated that the player had multiple accounts linked to their e-mail and that the total balance of all of them was less than $1. They also stated that the player could keep one account open and continue playing, but all other accounts would need to be closed. There was no further response from the player so the complaint was eventually rejected. The player requested that the complaint be reopened and the casino responded to say that they were going to contact the player to attempt to find a resolution. There was no further contact with the player after this, so the complaint was again rejected.
BC.Game Casino - Player's account has been blocked.
Amount: $1
BC.Game Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
I have funds in this account I’ve wager over 2.4 million and I’m supposed to be getting a monthly bonus for my wager. Which would be around 2k and I have coins in there which is around $400. Yet they booted me out and put my account at risk. First it was multiple account they say and ask for kyc which I did and they said it was false or misleading information. I ask how they never reply email and telegram. So I need to get into my account to withdrawal my money.
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2 years ago
Hello Con,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise if you had any real money balance in your account when the casino blocked you?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Wow what is taking you guys this long to respond to? Surprise me, I would of thought it would much sooner then this. Since it says most cases are solved within 4-5 days! But yeah who am I to say!
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2 years ago
Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat. I didn't reply as we also have days off. Thank you very much for your consideration.
I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Con,
I have reviewed your case and will try to contact the casino to see if I can help.
We would like to invite BC.Game Casino to join the conversation and aid in the resolution of this complaint.
Dear BC.Game Casino,
Could you please elaborate on which information supplied by the player was deemed to be false?
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2 years ago
Dear Con,
We have received no response from the casino as of yet, so I will attempt to contact them once more.
In the meantime, please keep us updated on any developments.
We would like to ask BC.Game Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating
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2 years ago
Dear Con,
Please respond to my previous post. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.
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2 years ago
Dear Con,
As we have had no further response from you, this complaint will now be rejected.
It can be reopened at any time.
Kind regards,
Adam
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2 years ago
This complaint has been reopened at the request of the player.
Dear BC.Game Casino,
The player denies having multiple accounts, please respond and provide us with proof of these claims.
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2 years ago
We would like to ask BC.Game Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Dear Con,
The casino has stated that they are contacting you in an attempt to resolve the issue.
Can you please provide an update on the situation? Has there been any development with your case?
