BC.Game Casino - Player's account access is blocked due to 2FA issue.

Hello, I lost my phone with 2FA on it and now I can't log into my account. I wrote to the support service, they answered me that I need to pass verification and send a screenshot with confirmation of payment of the last deposit, 

that was deposited into their account. I went through verification and sent them a screenshot with the confirmation of the last deposit payment, as well as the transaction.

They also ask for the transaction ID from the sending wallet to be visible at the top of the submitted receipt. But how can I do this if the wallet does not display the transaction id. At the top of the receipt there is a Copy transaction ID, clicking on it will copy the transaction, I sent it to them 0x724893969a9fea897df18cd5213add01339b8ac986b40fcf9044442523d6a4ac.

I can't influence it in any way, the wallet doesn't have such a function of displaying the transaction by text. It does not depend on me. According to the transaction in the blockchain is all clear that I sent the money to their wallet.

And then they stopped responding to me altogether. It's been over two months. On the account 270 USDT, I have access to e-mail, login password I remember, but there requires 2FA. I can't log into my account

Hello becausefold,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever verified and if yes, since when exactly?
• Was only the transaction ID the issue?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.