BC.Game Casino - Player is locked out of their account.

Dear Bc Casino, I have been enjoying playing on your website for the last few months but I cant access to my account anymore even with the resetting password it doesn't work.

I want to continue playing but i am not allowed to reenter the website, how can we deal it?

Dear erwin96,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

• Since when is your account unavailable?
• Did you contact the casino regarding this matter, if yes, what was their response?
• Dou you have any remaining balance on your casino account?

I will be waiting for your reply patiently.

Best regards,

Nick

Hello,

Have you connected with our email support regarding this? If not, then please email to support@bc.game first, then we will be able to assist you further. Please email from the registered email address.

Best Regards

Panda - BC.GAME

Hi,

I have been unable to connect to my account for 3 to 4 weeks maybe. I didn't change my password and it says login or password wrong. Then I tried to reset my password but I don't receive the reset password email.

I did contact BC game using the support email. First reply was kind of a generic email. So I replied with all the details of my situation asking if my account was blocked or something. A week later or so, they replied saying my account was fine but with no solution on how to have access to my account.

I don't really understand what the issue can be.

I still have a 4 figure amount in the account.

I also have the 2FA in case it could be of help.

I really would like to be able to use the account again

Dear erwin96,

Can you advise whether you have any remaining real money balance on your casino account or not?

If possible, please forward the communication between you and the casino to nikolas.b@caisno.guru for further review.

Best regards,

Nick

I forwarded you the emails exchange as requested.

hoep you can help

Hello,

Please email us at support@bc.game again with the KYC details. We will assist you further upon successful verification of your details.

Best Regards

Panda - BC.GAME

Hello Panda at BC game,

Can you tell me which Kyc details do you need from me and I will gladly give them to you.

Dear erwin96,

Did you contact the casino on their e-mail address as they recommended?

If yes, can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hi, I did contact bc game 8 days ago and still waiting for their reply; i forwarded you the email

Dear BC.Game Casino,

Could you kindly provide an update on the status of the player's verification? Additionally, have you clearly specified which documents are required from the player?

Best regards,

Nick