The player from Argentina won approximately 2000 USD in cryptos using free spins at a casino. However, they are experiencing technical issues while logging back into the game, thus preventing them from using the winnings within the required timeframe. The complaint was rejected as the player stopped responding.
BC.Game Casino - Player is experiencing login problems causing bonus expiration.
Amount: $2,797
BC.Game Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
Public
1 year ago
Translation
Here's what happened: at bc casino, they offer free spins on a type of roulette wheel which are awarded periodically. I won cryptos totaling about 2000 USD. However, when I tried to play a round, I was kicked out of the game with a message that my session had expired. (You'll find a screenshot at the end of this message.) When I followed the steps to log back in, it didn't work. It seemed to be loading but then it just stayed the same, not progressing to the next screen. No matter how many times I tried, it never progressed past the initial login steps. I reached out to the casino but didn't receive a solid response. To make matters worse, they take away your money if you don't bet it within a certain timeframe. This issue wasn't my fault but I also don't see them offering any compensation in return.
I've tried different games but the same thing keeps happening. I would greatly appreciate a swift response as time is running out on my bonus, and I fear nobody will take responsibility afterward.
Automatic translation:
Public
Public
1 year ago
Hello matiasss,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Did you try to use a different browser or device as it seems like like a connection or device related issue?
Looking forward to your answer.
Regards,
Nick
