BC.Game Casino - Player experienced a technical glitch.

I won $396,994.10USD(598,197.86Aud) tried to withdraw 1000ltc & because of past experience with the platform I started doing some large bets hoping they left me alone but then I got kicked from site for a 72hours with the false pretence of routine security checks and verification, tho I was we’ll verified plus had my vip host etc. came back and all my money was gone plus probably $6000 of bonuses. They said it was a glitch. BUT the week before that I was playing coin flip and pressed tails but lost when it landed on tails, I told them and showed them the recordings and they said probably a screen glitch but it doesn’t affect the outcome. They were cheating and manipulative for ages. It’s enough to drive a person insane. Insane enough to think on how one would be able to cause enough problem for the whole of Curaçao’s government and the master licenses to feel pressure from other governments. I wrote to kabinet, gcbc & CIL. Cil reckon BCGAME said they’d provided me with detail explanation of issue and so on. But no they did not, they only sent the supposed explanation 12hrs after cil had emailed me. They said very little besides they corrected bets, meaning they cleaned out my account, bonus money & tried taking any other tokens I hadn’t even been recently betting with. I could go on all day but that’s the gist.

They refunded my 1000tc withdrawal back to my bc account then siphoned what they could besides whatever I spent on third party games then took what they could being $ 247,894.39USD Plus a few extra thousand USD in bonuses

SBGOK is currently assisting. We’ve sent a reminder for their reply to our demand letter

PHOTOS ARENT UPLOADING?

Dear grantbett22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money you currently have in your casino account? Did you accumulate $ 396,994.10 USD with or without an active bonus?

Also, I am not sure I understand completely the issue with the coin flip. Do I understand correctly that you were supposed to win, but no winnings have been credited?

Thank you very much in advance for your reply.

Best regards,

Kristina

No I won $396,000 then then tried to withdraw and played some more while waiting for my withdrawal then I was going to withdraw again but they kicked me for 72hrs and managed to take $247,000 usd of my money back from me + a few thousand in bonuses.

the issue I spoke of with coin flip was that the week before that big win I was playing coin flip and had been recording occasionally because I could tell they’d been cheating and I recorded me pressing tails and it landing tails but I lost. So I brang that up to then and they said was probably a screen glitch BUT that glitches etc don’t affect the outcome. So when I won my big money the next week, they stole it back and said it was a glitch. Catching on?

Thank you for your reply, grantbett22. Have you received any explanation from the casino regarding the reduced winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Furthermore, the games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected, or the game glitches. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Are the winning results of your coin flip games recorded in your game history? If not, I am afraid that we are not able to help with this issue.

They are all just a scam like the whole system and I’m ready to rip it down.

For some reason I can’t load photos atm in this chat

I’ll post them in my complaints thread

https://casino.guru/forum/casinos/bc-game-casino---general-discussion/3#post-57278 few photos there but your site isn’t letting me post more atm. They’re legitimately scamming the whole lot of them. They just believe they can continue and nobodies gonna kick up about it. BS.

Please, do not post important information about your case randomly anywhere. That is why I posted my email address here, so I would like to ask you to send everything again to kristina.s@casino.guru, so we can attach it to this complaint to avoid searching for evidence from you in the future. Thank you for your understanding.

Done that just now

Thank you very much, grantbett22, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service.

Please, keep in mind that games sometimes malfunction and it usually isn't the casino's mistake. If this was really the case here, our options to help will be very limited. Nonetheless, I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Look as much as you and I wish it were from malfunctioning it definitely was not. It is most definitely malicious intent by this casino, my experience with them has told me enough to understand its depth. The only malfunction that seems to of occurred is they weren’t able to stop the win. I am very correct in almost all things I ever choose to voice. And the fact that they tried to refund like 6 other tokens that I hadn’t even used in ages along with taking my bonus deposit money that was already there before my win says enough! Plus the fact that they said the week before that glitches don’t affect the outcome. A person would need to be completely idiotic to not see what these people have done and are doing

I hope you people here at casino guru are the odd bunch of people that have decided to remain true and honest for the people & not just like a lot of the others who seem intent to follow the malevolent group

Hi grantbett22,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite BC.Game Casino to the conversation to participate in the resolution of this complaint.

I don’t believe I’ll be able settle this outside of court. They’re like a stubborn girlfriend. Even when they’re wrong they’re right..

i believe they’ve been screwing me over constantly. They play games with customers and in turn their mental health. I won 396k and I know they got at least 247k usd of that back + a few k from bonuses ect. I haven’t gotten anything from that at all to use outside of bc. I was about to buy a house last year and since BCGAME came along I’ve lost everything and have nothing. I know that comes from the risk of gambling but I didn’t realise I was actually gambling on the honesty of a casino, I thought I was gambling against random algorithms. And as much as everyone wants to continue believing it is random, my common sense along with intuition and evidence tells me that’s most definitely not the case. They have a good lay out for a casino so I don’t understand why they are cheating so much. When I first joined I noticed at least 3 things I thought they needed to correct so I let them know and the problems were fixed. Then when I noticed my games acting funny I told them and they said 11eth if I could prove their provable fair system corrupted. I mean I don’t know how one could do that because they obviously have it set up in a way I wouldn’t understand. But I did show them screenshots and recording of there game cheating me and they claimed I experienced a glitch but glitches don’t affect the outcome and they don’t refund. But then not even 2 weeks later I win $396,000 and oh it was a glitch. Come on.

they make so much money so I don’t know why I’m being f***** around like I have. I am so so very close to stepping a line nobody would think to cross. It will be my last resort. But that line is the only thing I could think up that would eventually impact these companies.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Great thank you I think central bank will recieve a complaint against e-Management this week

Dear grantbett22,

We have already communicated with you through other channels, but for the sake of transparency and to ensure everyone on the Casino Guru team is informed, I will provide a summary here.

What occurred:

On March 21st, we encountered a website-wide glitch that resulted in incorrect payouts for our original games. This issue affected over 500 players, including yourself. Specifically, you received a payout of $396,993.71 from a $0.39 bet on the game coinflip. When you attempted to withdraw 1000 LTC, we denied the request.

Information provided to you:

We notified you through our support system and subsequently through other communication channels and complaint forums that we had experienced problems with the payouts of our original games. We acknowledged that the payout you received was inaccurate and your casino account balance was reinstated to the correct amount. Due to the widespread impact on players, we had to temporarily take the website offline for over 8 hours. The wrongly awarded funds were subsequently reversed, and the balances of affected players were reset.

Subsequent events:

As mentioned, you were made aware that the payout was incorrect. Furthermore, it is evident and clear, and you know also yourself that you did not play the coinflip game enough times (at least 20 flips) to achieve such a substantial payout, yet you continue to state the winnings as legitimate. Additionally, the amount you received exceeded the maximum winnings for the game during that time. Despite these facts, you persisted in disputing the matter in various forums. Due to the repeated complaints and threats made, we have closed your account, and it will not be reinstated. I can confirm that there is no remaining balance on your account.

I will see you in court then. STOP THINKING IM AN IDIOT it will be your downfall.

It’s like youse are incompetent there & so corrupt you don’t even think youse need to show the maths right to keep getting away with it.

I have everything documented. hours of raw recordings and photos.

I think it was around 21x I had to flip. Also the maximum profit at that specific time for the token Ltc was $400,179.17 and I won $396,993.71ltc so my profit was $396,993.32. a few days later you changed it to $382,972.40.

Also my balance was not reinstated to the correct amount!

You actually took more money. You took locked bcd from previous deposits

1,478.04 should of been my balance but it was 966.86

You took a massive amount of rakeback, you didn’t pay out my level up bonuses & you also took an affiliate before they wagered like $400,000, you also tried to take other tokens I hadn’t been using.

Im not even gonna go on about all the bullshit for months before hand.

Do you really not realise I can prove all this? I’ve only been pointing out what’s clearly obvious.

I haven’t bothered sending many images or getting right down to the nitty gritty/ the finer details, because I shouldn’t have to!!!! That’s the whole point! Youse are actually pathing the way to show everyone how dishonest you casinos and partners are!

As painful as it has been for me, it’s funny & strange because of how stupidly sloppy it is, it’s also annoying because of how clearly obvious it is for anybody to see yet I still have to waste my time pointing it out And I will.

Hope people can forgive my previous & on going actions and attitudes. It’s been a very difficult time for me 🙏🏻

The convenience and inconsistencies on your part are petty as well. Overly easy to see and point out. Im struggling to understand why youse would try to continue the farce. I’ve spent so much time in this life trying to make things easier for others but it seems nothing has been made easy for me.

I had to get rid of lots because of storage but 119photos & 66 videos is more than enough

Anyway my lawyer has already reached out & you’ve received at least 2 reminders for reply. So no need to waste anymore of yours or my time and energy, bantering back and forth for no reason. I see only 2 outcomes. I can do little besides wait, like a little monk, sat at the fork in the road

Dear Grant,

We have reached a point where we no longer wish to invest additional time into this nonsensical conversation.

We extend our well wishes to you as you pursue your future endeavors.

Best regards,

BC.GAME

BC.Game Casino team,

Could you please send the player's game history (and mark the glitch) to my email address - peter.m@casino.guru?

Dear Peter,

Yes, I will send the information over to you.

Best regards,

BC.GAME

Yea cool. You don’t care when people are losing, different story when it’s the other way around aye. Either way, you know I’m correct. I’ve provided enough evidence. You can manipulate whatever you want and lie all you need. Hopefully your government takes notice and makes you do the correct thing before things get too out of hand. We’ll just have to see how court goes. I’ve lost much in life. Life might be my final cost just to prove I’ve always been right. F*** all you dogs

Dear Grant,

Please keep in mind I'm trying to find out what exactly happened. The fact that you have screenshots and videos showing something doesn't mean that there was no technical glitch. Please refrain from using foul language, otherwise, I will have no other option but to reject your complaint.

Pfft. They didn’t care when there was a technical error the week before when I lost even tho I clearly should have won. But then they want to cry technical error a week later.

if you had all your savings manipulated and stolen from you and then won and had it ripped away from you and had to go through all of what I have I’m sure your language would not be very nice.

And like they said a week before "Any error, glitch or freeze with the display does not affect the result." So keep playing games with me. It’s just making me angrier and proving my rightness

this would be a perfect story for a current affair or 60 minutes

I’m just saying look at what I’ve gone through even though I can clearly prove how despicable this industry is. Imagine the poor souls who didn’t think to document anything. These companies profit much more than I won every week but they would rather make it this difficult even though I am correct. They like to play victim but they’ve made victims of thousands of people. This is absolutely disgusting and you should all be very ashamed of yourselves

Also even if something happens to me this matter will still be pursued and my final will has already been drafted for my children

its fine if you would like to reject my complaint Peter that’s on youse. Everything has been documented. If youse are happy to promote thieves and dismiss people because they are upset after what this industry has done to them and many more than that just goes to show exactly what is happening. I’m know in a normal society everything I have to show and say would cost the industry a lot more than my win

The fact none of you are realising this raises a lot of questions and is quite worrying

I’m not sure if you’re purposely trying to hurt me, make Your industry and the Curacao government look bad or just doing it unwittingly.

It would save us both court time, money & drama if you’d just own fault, apologies and refunded the $247,894.39+ rackback, level and unlocked bcd.

So I can get on with life, I value principle overly highly

My BCGAME account can remain shut

Timeline

CoinFlip-Win

22/3/2023, 12:36:33 am

Withdrawal entered

22/3/2023, 12:38:44 am

kicked off site

22/3/2023,1:02:36 am

Withdraw Refund

22/3/2023, 2:46:32 am

CoinFlip-Amount rollback

22/3/2023, 5:19:49 am

reset_balance

23/3/2023, 10:30:10 pm

Didn’t hear from them until 25/3/2023.

And didn’t give their half assed excuse until the 26/3/2023.

is the whole world just AI now?

i just hope you at casino guru can be of honesty and see the obvious rather than just favour another casino, otherwise what’s the point of your site. I was told to try here by The Doctor among others in good faith

Given all the evidence I do hold, if I were unable to win this case, it should be the clearest of examples as to why nobody in this industry should be trusted.

It would point out to any thoughtful citizen that these operations are the work of shadow governmental bodies, which is why very little would end up being held accountable.

Anything I were to lose should be felt 10000x by this industry for their despicable dishonesty.

What hope would anyone have, especially if they had none of it documented, or even if they did it seems… what’s it say about the whole provably fair system they all try to hide behind

What’s it say about your integrity at casino guru if you still have BCGAME rating so high when anybody can go on-site and see in the chat what people think. Or you can see in the bet feed what clearly is taking place. These screenshots were taken while writing this comment just to prove my point

re edit- I can’t post the photos here but they show nothing but 0.00x bets in the feed.

and the chat feed is like

"anyone affiliates all fkd up? legit my 'approx rewards recived' up $4000, amount actually recived.. $48"

or

"Yo these BC originals are genuinely a scam now be careful the minute you raise a bet it'll lose 99% of the time

I haven’t asked for more than I have right too. I’ve been reasonable and fair.

Though it may be hard to believe, in all honesty it will save the business+ e-management NV & any responsible for their license(Lucille/kabinet) money & red faces if they just do the right thing. I’m not trying to threaten or come across malicious, I’m just trying to make sure everyone’s on the same level.

I’m fine to wait throughout court-which will start in short time they’re just doing their due diligence-but the only way I see a negative outcome occurring from that process is because of corruption. If that occurs I can’t & won’t accept that if that’s what anybody expects.

Dear Grant,

The casino's rating didn't change because your complaint is still open. We need the casino to respond to the complaint and provide us with the requested information. As soon as we have the data, we can continue investigating what actually happened. If we lowered the ratings of casinos every time a player says that a casino is a scam, all casinos would have ratings of zero. Please be patient, we are trying to find out what the problem is.

I understand that. I go on, I know(tho I wouldn’t expect any less from anyone in the same shoes) I’m just annoyed because I know I’m not the only person dissatisfied with BCGAME overall. For months now I’ve seen nothing but negative comments about the site & also just watching the bet feed is sickening.

It’s easy to get a good rating if you’ve got bots/multiple team accounts giving reviews or putting time into finding honest reviews to try dismiss or have removed.

I understand your position. I won’t push the rating at the moment.

I only mention it because I was referred here because people believe guru trusting and reliable

If the case is resolved I won’t mind the correspondence reverting to private, otherwise public is preferred

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Where’s the emails they said they’d send you Peter if you don’t mind my asking?

So far, I haven't received any.

Thought that’d be the case. Expected…

pretty plain to see what’s happening.

I won’t let it go. If my time spent touring correctional facilities taught me anything, at the least, to be ready to go over 75c let alone a few hundred k. It’s more about the principle of things.

That’s why I’ve tried contacting Curacao government. Will reach out to Dutch foreign affairs minister as well soon. Because if the court systems fail… 😮‍💨

I’ve been overly reasonable with them. And I’m not greedy. They drained me then stole my winnings.

My first thoughts of how to organise the winnings were

1. an account each for both my children seeing as that’s been my life goal to make sure I left them something so they didn’t think or need to ever be like me.
2. my partners operation for her help n on going support the past few years
3. both Sisters to ease bills
4. Gift to my old girl n step father & partners parents for their help over time.
5. the house deposit I lost
6. even thought about gifting both my kids mums but they’ve been difficult. . So kids can have that

Hi Grant,

I received some information from the casino already and requested some more. I will write a reply here soon.

Yea I’m sure. They’ve had enough time to mock up what they will. Thieves the lot of them. It’s gonna end up costing this industry a lot more so whatever

Dear Grant,

We've looked at the evidence provided by the casino and, unfortunately, we don't have enough information to tell what exactly happened. I recommend you contact Curacao Gaming Authority (helpdesk@curacaolicensing.com, info@curacaolicensing.com) and submit a complaint to them. The casino has to provide all relevant evidence to the gaming authority. Even though the data suggests that the technical glitch occurred, it is worth a try. Please let me know how the gaming authority responded. I will close the case as "waiting for the regulator's decision" until there's a conclusion. I wish I could be of more help.

Best regards,

Peter

Dear Grant,

We have carefully examined the information you shared on our forum, but regrettably, we must inform you that your complaint will be rejected. This decision is primarily influenced by the nature of the complaint, which pertains to a technical problem with a game, as well as the stance of the gaming authority, who has also dismissed your complaint. Additionally, please be aware that your casino.guru account was blocked due to the repeated use of offensive language.

I wish I could offer more assistance.

Best regards,

Peter