BC.Game Casino - Player claims that payment has been delayed.

Dear tahaanshah9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay I will wait, I will let you know If amount is credited. Please check my gaming history, I am on level 38 who is your loyal player. I am in loss, just want my winnings to minimize the loss. Thank you again, never faced this problem before. Aslo, I would request you to improve your chat support, they answer to the queries without understanding the problems. Thankful to casino guru for helping us.

Anytime I reach out to support I need to explain everything again but the response is always the same pls wait. Prior to this, I had hundreds of deposits and withdrawals without a problem. I just need them to give me my winnings I recently lost a huge sum at bc.Game and this withdrawal does not even cover that loss.

Hi,

The merchant has requested that we need statement from 4th April - 8th April and a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to here in the thread or you can send it to panda@bcgame.com

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards

PANDA - BC.GAME

Sure. I will do that.

How to send the vedio here?

Its 25 mb

I have shared the vedio proof. Please go to the link

Please check your email, share both vedio as well as bank statement

Hi panda,

I have not recieved my withdrawal so far.

Hi, The video link provided is locked with no access. You can send the video link here or upload in the email.

Best Regards

PANDA - BC.GAME

So, it took you 5 days to locate that the vedio link is locked.

Shared again

Please upload the video here in the thread or attach it to email there is no access in the drive and we are not liable to check such links.

Okay

Could some one guide how to upload vedio here please, its larger in size

Dear panda,

I have shared the vedio proof and bank statement for your refrence. Kindly acknowledge if you have received.

Thank you for providing the details the funds has been recovered from the UPI and refunded back to your account.

Grateful to you Panda and casino guro for resolving this issue. Thank you. Received.

Dear tahaanshah9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru