The player from Japan is unable to log into their casino account and receives a message stating 'Account verification is required' after clearing the cache as suggested by support. They are nearly out of funds.
BC.Game Casino JP - Player’s account access is restricted.
Amount: ??
BC.Game Casino JP
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
1d 11h 28m 38s
Case summary
6 days ago
Public
Public
1 week ago
Translation
I'm nearly out of funds and now I can't log in.
When I contacted support through chat, they suggested clearing the cache. However, after doing so, it says "Account verification is required," and I still can't log in.
Automatic translation:
Public
Public
6 days ago
Hello yuppie8023,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino JP. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
yuppie8023 has 1d 11h 28m 38s to reply
