The player from Nigeria reported a deposit issue. He had deposited 1,000 ₦ which hadn't appeared in his BC.Game account, despite being debited from his bank account. We had advised the player to contact his payment provider for investigation, as the casino had limited capability to intervene in this case. The casino also requested additional details for further assistance. However, due to the player's lack of response to our messages and questions, we were unable to proceed with further investigation. The complaint was consequently rejected.
BC.Game Casino - Deposit not reflecting in player’s account.
Amount: 1,000 ₦
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I deposited 1000naira and it hasn’t reflected in my bcgame wallet,but I have been debited on my bank app
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5 months ago
Dear rajisamue5586,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Hi,
Please provide more details regarding this so we can assist you:
- The transaction ID for this order can be found in wallet - transactions
- Screenshot of the payment
Best Regards,
Panda - BC.GAME
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5 months ago
Dear rajisamue5586,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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