The player from Italy has tried to redeem a promised bonus without being successful. After a closer examination, we ended up rejecting this complaint as unjustified.
Bbet Casino - Player’s criticizing false advertisement of bonus.
Amount: €9
Bbet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I signed up with the 25 x100 loss promotion. On February 28th I asked the customer service how much he expected me for the losses during the month, the operator told me 9 euros that will be credited to you on March 1st. Well day one I don't see the Real bonus credited and I ask the customer service and they answer that the fun bonuses played that I have not unlocked go to the calculation of the winning and losing bets so nothing is waiting for me. I want to clarify that the indications of the promo do not mention the calculation of fun bonuses but of real money in fact the promotion foresees losses with real money. It is an excuse for not giving me what is rightfully waiting for me as I have made a lot of deposits and played real money. So if the promotion foresees the 25 x100 of the losses with real money because these come up with this thing that the bets with the fun bonuses that are not real money are also calculated. I repeat in the promotion it is not written this thing that the fun bonuses are calculated. This is a beautiful and good scam they are thieves and a scam site clearer than that again bbet and a scam site otherwise they would have given me what is rightfully waiting for me. I hope you can help me otherwise I will be forced to turn to aams if you don't listen to me I will turn to justice good evening
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2 years ago
Dear Luigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? Do I understand correctly that the bonus couldn't be rewarded because you have activated another free bonus previously? Could you please forward the exact link for the bonus that you have tried to redeem? You can post it here when replying or forward it along with any relevant communication to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
Here is the promotion. The "Wolf25 '" promotion is valid from 00:01 of 07 September 2021 to 23:59 of 31 March 2022.
The promotion includes the disbursement of 25 Free Spins on the Wolf Gold slot upon validation of the account and a monthly Real Bonus equal to 25% of the losses deriving from all plays in the Casino (No Live, No Table Game).
Example: I register, send the document and receive 25 Free Spins immediately after the account is validated. Every 1st day of the month I will receive the monthly cashback: example 01-31 / 08/2021 total played casino € 100 won € 80 Losses € 20 a bonus of € 5 will be paid (€ 20 * 25%). The bonus is equal to € 0 when the total winnings achieved in the calendar month exceed the total played.
To access the promotion, you must send your identity document by the expiry date of the promotion.
The monthly Real Bonus is not withdrawable and can be replayed on any gaming product offered on the Bbet site with the exception of the Live Casino and Table Game. Any winnings deriving from the bonus are to be considered immediately withdrawable.
The monthly Real Bonus has no amount limitation and will be deducted from the losses of the month in which it is played.
All bonuses received will expire after 30 days from payment.
The Free Spins can be used on the Wolf Gold slot in the VIP Room section.
The wagering of the Fun bonus from Free Spins is set at 50.
Click here for the rules for using the Fun Bonuses.
Click here for the rules for using Free Spins.
The maximum payout limit when converting the Fun Bonuses is € 25.
In order to receive the bonus it is necessary not to have previously used other welcome bonuses, on Bbet or on any site of the Concession.
The Dealer reserves the right to make changes to the terms and conditions of this promotion at any time, by giving timely and prior notice to its customers, on the bbet.eu website.
The offer is limited to one person (tax code), household, gaming account, IP address, device (both mobile and fixed).
The Dealer reserves the right to consult the transaction records and logs at any time, for any reason. Should it result from these registrations that the player, or more players, are taking part in fraudulent strategies that the Licensee, in its sole discretion, deems improper, the Licensee reserves the right to suspend the operation of the gaming account and not to disburse. the relative bonus, according to the procedures set out in the signed contract.
In relation to the previous point, the Concessionaire reserves the right to report suspected fraud attempts to all competent authorities.
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2 years ago
Translation
Now they sent me an email that I want to close my account. The problem is that in the customer service chat they told me that they do not give me the money I am owed because they also count the fun bonuses a falsehood I have the chats where they say so. In the promotion it is not written that the bonuses must also be counted. I have also blocked the customer service chat but I have all the photos of the agreements where they say that the bonus of the bets is counted. False the bets made with real money are counted and therefore 25 x 100 of the losses await me, that is 9 euros. It is a scam and liar site that does not respect the promotions they give
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2 years ago
Dear Luigi,
I understand your point of view. However, please understand that casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice.
If you have redeemed other free bonuses in the period when your cashback was calculated, those free funds might be counted in your reward already. We can't force the casino to give you additional promos.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Translation
But misrepresentation in customer service chat because bonuses and fun bonuses are not calculated. So they don't respect the 25x100 loss promotion they are a scam and thief site. All the more they block me in customer service chat for no reason. However, I reported aams and now they get a complaint for false statements and for scam. Have a nice Sunday
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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