The player from India requested a withdrawal at Batery Casino on June 6, but did not receive the funds in his bank account. After contacting customer support and making a complaint, the player still did not receive any response for 35 days. The player later confirmed that the issue was resolved as the casino refunded the withdrawal. The complaint was marked as resolved.
Batery Casino - Player’s withdrawal has been delayed.
Amount: 5,024 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Batery Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I told you that I had applied for withdrawal from my son on 6th June which was successful at Baha but I have not received the money in my bank account. I contacted battery support customer care regarding this and they said that I should complain about it during battery recharge. I have made my request there but I am not getting any response from Baha; it has been 35 days today.
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5 months ago
Dear sahi47212,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawal from Batery Casino.
To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:
- Transaction Details: Could you provide the exact date and amount of the withdrawal request made on 6th June?
- Bank Account Information: Has the bank account information provided for the withdrawal been used successfully for previous transactions?
- Communication Records: Can you forward any email or message communication you’ve had with Batery Casino's support team regarding this issue?
- Account Details: Can you provide any relevant details about your casino account, such as your username or account ID?
- Battery Recharge Request: Could you clarify what you mean by "complain about it during battery recharge" and provide any related communication or instructions you received from Baha Casino support?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Thank you very much, sahi47212, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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5 months ago
Hello, sahi47212,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Batery Casino team,
Could you please explain the player's situation in more detail? What is the estimated time frame for processing the pending withdrawal?
Is there any problem preventing the casino from processing the payment? If so, can you be more specific?
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5 months ago
Thank you, sahi47212, for confirmation and for using the Casino Guru complaint resolution centre. I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
