The player from India had faced issues with Batery Casino while trying to change his registered phone number to withdraw his winnings. Despite having provided the required documents, he had received no response from the casino for over a week. The player later confirmed that he had received his withdrawal. Consequently, we had marked this complaint as 'resolved'.
Batery Casino - Player’s requested phone number change isn't processed.
Amount: 30,007 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Batery Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
I Had Submitted The Requested Documents In Order To Change My Phone Number Which Is Registered With Batery Casino But The Administrator Of The Website Is Not Responding To My Documents Sent From More Than 8 Days
They Are Just Giving Excuses From Last One Weak & The Reason Why I Am Changing My Phone Number Is Cause My Old Phone Number Was Blocked By The Operator So Inorder To Withdrawal Funds Any Amount Player Has To Submit OTP But On That Number No OTP Will Be Sent.
So I Have To Change My Phone Number Inorder To Get The OTP For My Successful Withdrawal.
Account Number - 37***239
Phone Number Registered With Batery - 918*****2413
Registered Email With Batery - ra****eva656@gmail.com
Avilable Funds In My Account - 30007 INR
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9 months ago
Dear ramesh545,
Thank you very much for submitting your complaint.
I'm sorry to hear about the challenges you're facing with updating your phone number registered with Batery Casino. Your feedback is crucial for us to address and resolve these issues effectively.
- To assist you further, could you please provide us with additional details regarding the documents you submitted to change your phone number?
- Specifically, can you confirm the date when you sent these documents and the method you used to submit them?
- Additionally, it would be helpful if you could share any communication or responses you received from the administrator of the website regarding your request to update your phone number.
- Have you accumulated your winnings with or without an active bonus?
If you agree, we can also forward any relevant communication to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
I Had Submitted My Adhaar Card Front & Back Photos Along With Holding A Sheet Of Paper Where I have Written The Current Date & My Id Card As Per The Given Instructions By The Administrator Of The Website (Batery Casino)
In Order To Change My Old Number With New One.
I Had Submitted My Documents On 03/03/2024 Through Logging Into My Gaming Account By Going Through Request Option To The Administrator Of The Website Batery Casino.
The Last Response Which I Had Got From The Administrator By Creating Another Request On The Batery Casino Website By Asking Them Regarding My Old Request is Attached Below.
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9 months ago
Hi ramesh545,
- Could you please forward all the documents and pictures that have been requested by the casino to petronela.k@casino.guru as well?
Thank you in advance.
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9 months ago
I Have Received My Withdrawal From Battery Casino Thanks For Your Help & Support Kindly Close My Case.
Lots Of Love & Hugs From India
❤️🤗😊
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9 months ago
Great news :) As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ramesh545, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
