Batery Casino - Player's deposit not credited.

Hello dear Sir/madam,

I m register on baterybet.in on 28 may.

And my email id - [sensitive information removed by Casino.Guru admin]

Userid - [sensitive information removed by Casino.Guru admin]

Dear respected Team

I deposit 10050₹ in my account on 28 may.

Gateway is paykassma.com

When I transfer my amt that time inprocess

But I have confirmed from my bank it's transaction successful paid from my bank

Pls help I m already attached deposit screenshot receipt in this chat kindly chk and help me to approve my deposit pls help me

Also I m attached my gateway screenshot which I paid my payment pls help

On Batery casino I have already exclated my request to administration on 3rd June from my account

3rd june administration request is already in process

From 1st june I have got only one reply from batery

When I go to customer support for help they said kindly raised request and wait for their reply but till I have not got a single valid reply.

Kindly help me pls

Pls help

I m in trouble right now

Dear Reenaop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Pls help me I have already escalated my request to administration of batery but their reply take more 4-5 days help pls

Hello tomas.

Pls reply

I fully understand your frustration, Reenaop. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 11 days to allow the transaction a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Reenaop,

Thank you for reaching out to us regarding your deposit issue. We apologize, that you had to wait for an answer for long.

Our team worked together with the Payment providers to solve your 10,050 INR deposit issue made on 28.05.2024.

If your deposit amount has not been refunded yet automatically, the provider requests you to send us a small video confirmation of the transaction. It is such where you enter your online banking/UPI application and open the deposit payment such that the transaction details are visible.

This video confirmation is essential for solving the given problem.

We hope and wait for your cooperation to solve this deposit issue as promptly as possible.

Regards,

Administration, Batery.

@batery casino

Ur administration already closed my 5 administration request In last 20 days

Ur administration didn't reply and they closed my request automatically and write it its now solved

Now I m already escalate a new fresh request on ur board

I m also attached with screenshot of ur administration request

My fresh Admin request no is 11194248

From ur side I will get only 1 reply in last 15 days

Such a bad response and corporated with ur side

I m attached screenshot chk this

@batery casino

I m contacted to the paykassama promotion manager on telegram and not

But from that side I get also disappointed

I also attached some screenshots of that side

Pls contact to paykassama gateway to authenticate my transaction

@baterycasino

Kindly give me reply in my administration request pls help

@tomas why r u not reply here ?

Help me pls

Dear Batery Casino representative,

was the screenshot proof with the tracking UPI reference number sufficient for you to start the investigation into the player's lost deposit?

@batery casino this is a bank confirmation of my deposit chk and pls contact to paykassama gateway manager to chk my amount in their account

@batery casino what r u doing ur administration department

They are not given me proper reply also closed my Administration request without solve my problem

Is this good for users ?

@batery casino kindly reply in my new administration request

@batery casino

What is automatically generated reply

Why r made this ?

U haven't time for users problems ?

Why r not made a problem deposit for this ?

Why is ur chat operator sent user problem to u directly?

Why is need administration request to solve users problems?

Why is ur chat operator there ?

They are not solved user problem and direct tell us create admin request

Why r u not replying there ?

In ur chat properly written, got admin reply in just 3 hours and max 24 to 72 hours but here 29 days gone what r doing ?

In this days ?

Dear Tomas,

As highlighted in the answer from 19th June, our team of specialists interacted with the provider. To further investigate and solve this issue of 10050 INR deposit, the provider asks for a video confirmation of the

transaction.

For more clarity, I will duplicate the requirements "If your deposit amount has not been refunded yet automatically, the provider requests you to send us a small video confirmation of the transaction. It is such where you enter your online banking/UPI application and open the deposit payment such that the transaction details are visible."

Unfortunately, we could not find any attachment of the above described nature in the user's Requests to our Administration.

We request Reenaop to attach such a video file here, so that we can process it promptly.

We wish for your cooperation.

Thank you.

@tomas and @batery pls send me ur mail id I will send u my video

@batery casino I m attached my transaction screenshot and confirmation of my bank pls chk and start investigation

Dear Reenaop,

from my point of view when accessing the link you shared the media file appears to be too big. Have you tried sending the video file to the casino via email or other means?

Have you tried recording a video file that is smaller and easier to share?

I'll await for your reply.

The video is too big on which I sent to video tell me @batery

Giving me reply

On batery support mail there is no reply till now also they are helpless in email pls help

I m already share bank confirmation ss and full of ss from my bank

Dear Reenaop,

Have you successfully submitted a video to the casino? Were they able to investigate the missing transaction on your behalf?

Dear @Reenaop and @Tomas,

First of all, we would like to thank you both for your cooperation on this task.

Our experts put the issue in process regardless of the needed file, and we are happy to inform that Reenaop's deposit of 10050 INR done on 28.05.2024 was successfully investigated and processed by them. It was ultimately credited to the user's account on 09.07.2024 00:58:15 IST.

We request Reenaop to check this by going to their "Bet and Transaction History" section in their mobile app.

We would like to once again thank team Casino Guru for their cooperation and assistance in clearing the issue.

Regards,

Administration, Batery

Dear Reenaop,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Batery Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru