Batery Casino - Player’s deposit not credited.

My baterybet account id - *****

My account email id - ******@gmail.com

My deposit is not credited which I made on 23.05.2024 of amount 9290 INR. The method which I used was "Upi Push".

Utr( Transaction ID) - *****

Order Number of method used- ****

The payment screenshot and the order number screenshot is attached in this mail . Please check and help me credit my deposit.

I have raised request( Request N°-1****7)regarding this matter which is pending in my account not yet resolved since 3 days. They are just ignoring it . I am afraid of fraud with my money. Please help me in this matter. When I go to customer support they just give a bot like reply to make a request and wait for a no time frame. I have also mailed them regarding this but despite looking into my matter they just made me hopeless about my money by their reply to my mail . I am also attaching the screenshot of the mail .

Dear srivasvasdhar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

So , my would take one month to credit?

I would recommend you contact your bank and the casino regarding the issue but be prepared the deposit might have been lost during the transaction, which might take up to a month to resolve. If your deposit is not found and credited after a month, please let us know and we'll intervene and try to help.

I am not getting a reply from them since 23.05.2024.

I just want you to arrange me reply.

It is clearly mentioned on their site the maximum time for request processing is 2 days. Here is the screenshot.

Thank you very much, srivasvasdhar, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello srivasvasdhar,

My name is Kubo Mulder and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Batery Casino’s representatives to join this discussion in order to resolve this issue.

Dear Batery Casino,

Could you please provide additional information regarding this case? Were there any issues with the third-party payment provider at the time of the player's transaction?

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear srivasvasdhar,

Thank you for reaching out to us regarding your deposit issue. We apologize, that you had to wait for an answer for long.

Upon checking your account ID and the details of your issue with the delayed deposit, we found that your deposit of INR 9290.00 made on 23.05.2024 18:13:17 IST was successfully credited to your gaming account on 06.06.2024 at 12:27:13 IST. The reason of the delay being a technical error on the payment provider's side, our team managed to escalate the issue and come to a solution. We encourage you to check your Bet and Transaction History section to check it in detail.

In case of any questions/additional information, we encourage you to contact us.

Regards,

Administration, Batery.

Dear Batery Casino,

Thank you for your response and for providing information regarding this case.

Dear srivasvasdhar,

According to the casino's claim, your deposit should have been credited to your account some time ago. Could you please confirm whether this has happened and if your funds were successfully credited?

Thank you!

Yes i have received the money in my account. Thanks to casinoguru team and baterybet.

Dear srivasvasdhar,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Kubo