Batery Casino - Player experienced deposit issue.

Regarding my deposit Of inr 25000 which I made on 4 May 2024 but still not added in account money also debited from my account But not added in account I also contact the cc but they didn't reply properly.

Dear Raman2696, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I already contacted with my bank Money aslo debited from my account I have all payments details With screen shot utr no. etc please help me to add my funds into account.

I completely empathize with your frustration, Raman2696. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Dear Raman2696,

Could you please inform me if you received the deposit into your gaming account? Or has it been returned to your bank account? Kindly let me know.

Dear Raman2696,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.