The player from Greece was unable to access the live chat feature and found that the provided email address for support did not exist. After experiencing a cancellation of a €500 withdrawal and receiving no responses to his emails, he eventually confirmed that he had received the funds. The issue was resolved, and the complaint was marked as 'resolved' in the system.
BassBet Casino - Player faces access issues with casino support.
Amount: €300
BassBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
BassBet Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I can't access the live chat, and the email doesn't exist.
Automatic translation:
Public
Public
1 month ago
Dear Greg007,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what difficulty you are having that you wish to discuss with customer support?
When was the last time you communicated with the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
Translation
After 3 hours I was able to talk to a manager, and he told me that there was a technical problem. Today I can't talk again, and they canceled a withdrawal of 500 euros. I have sent them 2 emails and they haven't answered me.
Automatic translation:
Public
Public
3 weeks ago
To help us better understand your situation, could you please confirm if you have successfully made any withdrawals from this casino in the past?
Additionally, have you completed the full KYC verification process?
Lastly, can you confirm whether you selected the same payment method for your withdrawal as you used for depositing?
Public
Public
3 weeks ago
Dear Greg007,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
