HomeComplaintsBass Win Casino - Player’s withdrawal has been delayed.

Bass Win Casino - Player’s withdrawal has been delayed.

Amount: £1,800

Bass Win Casino
Safety Index:Very low
Submitted: 20 Jun 2024 | Case closed : 18 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from the United Kingdom had won over £1,800 and had passed verification, but their withdrawal was repeatedly rejected due to a technical issue. The player confirmed their account was fully verified and no bonuses were involved. Despite multiple attempts and providing necessary information, the complaint was ultimately rejected by us due to the player’s lack of response, which halted further investigation.

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5 months ago

I have won over £1800 pounds and I have passed the verification stage but time after time after time my withdrawal gets rejected due to a technical issue


scam company

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5 months ago

Dear Loolou,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise if your account has been fully verified? 
  • Have you been advised why you can’t withdraw your winnings? 
  • Is it an internal casino system issue, or it’s related to your account only? 
  • Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela


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5 months ago

Hi


my account was fully verified and have proved of email to confirm verification


no bonus was accepted or entered so no restrictions here


I keep getting emails to say it’s a techniqual issue, I’ve asked if I could use a different withdrawal method but they just avoid the question, from the reviews which I wish I’ve of read first it happens to other people

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5 months ago

Hi Loolou,

  • Could you please advise how many days ago your withdrawal was requested?

Thank you.


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4 months ago

Dear Loolou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Hi apolgies been trying for over 10 days

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4 months ago

Thank you very much, Loolou, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  


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4 months ago

Dear Loolou, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

However, I am having difficulties opening this casino's website. Would you be able to share a link you used to access it, please?

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4 months ago

Dear Loolou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Dear all,

Unfortunately, we’re forced to reject this case because Loolou has stopped responding to our messages and questions. Without Loolou cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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