Bao Casino - Player's withdrawal has been rejected.

On the site says u don't have to verify unless suspected that the player is up to no good , and I've deposited maybe 5 or 6 times , not once did they ask for anything , I got a bonus and had to wager it 20 x and I did just that and cashed out 0.008 micro bit, and they reject it , what did I do wrong besides win the bonus y'all gave me

Dear Teezey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether the casino has just rejected your withdrawal and your money is still in your account or confiscated your winnings? Also, would you be so kind and clarify the disputed value? You have set it to a different amount when submitting the complaint than mentioned in your message.

Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The amount was 8 micro Bitcoin, and they took it , said players from the USA aren't accepted, but I only have a Texas id, I live in Canada, even have proof of residents, and utility bills here , that state my name and address , they said they would return my last deposit and still haven't done that, it's been about 15 hours since they said that, I keep messaging them to hurry up with at least that but they have been saying waiting for it to process through the payment department , which I don't see how it's taken this long on a BTC withdrawal, and I even told a agent that works there I live in Canada , but my I'd is from Texas and they said that's fine, they won't tell me anything else but they repeat what they say alot

Thank you for your reply. Could you please forward all communication between you and the casino to kristina.s@casino.guru?

Dear Teezey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.