HomeComplaintsBao Casino - Player’s complaining about high withdrawal fees.

Bao Casino - Player’s complaining about high withdrawal fees.

Amount: ??

Bao Casino
Safety Index:Above average
Submitted: 05 Apr 2020 | Case closed : 21 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is experiencing difficulties withdrawing funds due to limited payment methods and high withdrawal fees. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Withdraw to Australian banks is very difficult unless you have a Visa card.

Bank withdrawals is the only options for most, but Bao Casino charge  a 10% fee for this.

Meaning a 4k withdrawal will cost you $400!

 

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3 years ago

Dear Shawn,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked terms and conditions for payment methods, and this is what I found:

https://www.baocasino.com/payments

file

Have you to tried to communicate this issue with the casino? They support e-wallets, maybe that would be an alternative for you? I hope we will be able to help you to find more suitable way how to receive your winnings. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear Shawn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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