The player from Ireland faces issues with withdrawing funds from the casino, as his withdrawal attempts are repeatedly reverted back to his account. He expresses frustration regarding the treatment he receives despite being a long-time customer.
Bankonbet Casino - Player's withdrawal has been delayed.
Amount: €200
Bankonbet Casino
Safety Index:Very highSafety Index
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9.5
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Waiting for Casino Guru to reply
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Case summary
yesterday
Public
Public
2 days ago
This casino is scam i play with them for years i try a withdrawl they keep putting my withdrawls back in my account discusting behaviour from them im good customer and they treat me like this and then say i click it by mistake my email address for them canning7900@gmail.com im sick off these scammers how can i enjoy myself when they do this ???? I deposit takes 15 seconds then try withdrawl witch takes 5 days and they put withdrawl back in my account
Public
Public
yesterday
Dear canning5003,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino last time? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
