The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Despite the Complaints Team's efforts to resolve the issue and extend the response time, the player did not provide further information or responses. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Bankonbet Casino - Player’s winnings haven’t been received yet.
Amount: €420
Bankonbet Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear Liagos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
congratulations, instead of helping me, I see that the casino is supporting me... it is considered normal to deposit money after 14 days, I say they put it in after a year so that we don't tire them, they just take my money with the deposit in a few seconds your answer is indulgently unacceptable but logically I find it since I found this unacceptable casino on your website...in addition on the page as I sent you and in the picture it says that the withdrawal takes 1-3 days which translates to as soon as 1 day at the latest in 3 days I'm waiting sixth I'm going to book a whole week and you tell me to wait 14 days also I told you that I asked for identification and they told me it's not necessary...but after a total of ten days have passed they will tell me that it is necessary to delay some more...well done...all very fair to us players..and then some people wonder why people who gamble jump out of windows when dealing with such scumbags
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