The player from Germany had won 500€ at an online casino and was informed that the payout would take 1-3 business days. However, he did not receive the payout within the specified time. His inquiries to the casino were met with requests for patience. The player became frustrated and decided to forfeit the winnings, opting to publicize his negative experience instead. Despite our efforts to mediate, the player requested the complaint to be closed. We complied with his request and the complaint was subsequently rejected.
Bankonbet Casino - Player's winnings are delayed.
Amount: €500
Bankonbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
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1 month ago
Translation
I won 500€ at the casino.
The support staff told me that the payout would take a maximum of 1-3 business days.
I asked multiple times in the chat whether I needed to verify my account, but each support staff member denied it.
I have not received a solution to date.
I'm simply being stalled every time.
They send me new offers nearly every day, but I hear nothing regarding my payout.
When comparing with Legzo/Monro or NineCasino, Bankonbet falls significantly short.
From poor customer support to payout issues, there's nothing but empty promises and a total lack of transparency.
I will never deposit even a cent there again.
I haven't received an explanation to this day.
Never again Bankonbet - it is by far the worst casino I have ever played at.
Automatic translation:
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1 month ago
Dear patrick250285,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello.
I would also be much more relaxed if I hadn't been told that the payout would take place in a maximum of 1-3 working days.
I requested my withdrawal on March 11th, 2024 around 10:00 a.m.
Yesterday a support employee told me to just be patient for one more day.
I'm curious.
greeting
Patrick
PS: If an online casino takes several weeks to pay out then I wouldn't play there.
I was also given a binding promise that the money would come much sooner.
To everyone: Stay away from Bankonbet!!!
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1 month ago
Thank you for your reply, patrick250285. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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1 month ago
Dear patrick250285,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Yes everything allright.
I don't care, the casino should keep the money.
I don't want that kind of crap, it's not worth the €500 to me.
I have an average of almost 3,500 viewers on Twitch and YouTube and have now done negative advertising there.
The case here can be closed!!!
Waiting almost 3 weeks for a payout I have never experienced such crap in almost 4 years of playing at the casino!!!!
At this casino "Bankonbet" you can really talk about fraud!!!
Automatic translation:
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