The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet at that time. We had advised the player that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.
Bankonbet Casino - Player claims that payment has been delayed.
Amount: €3,500
Bankonbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
good evening, I put €100 into the account, I took the bonus and settled it, I won €3500, they didn't ask me for identification because they tell me it's not needed yet, I made a withdrawal on 26-10 until 28-10 €1500, they have a delay and they keep telling me that they will be in 3 working days, It's been a while, I haven't seen any upload yet
Public
Public
1 year ago
Dear zaffis17,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
