Bankonbet Casino - Delay in player's withdrawal.

Hello. I've been waiting 12 days for this casino, bankonbet, to deposit 500 euros into my account. They just keep telling me it's in process, that there are many pending requests, and they apologize for the inconvenience., But that the money will arrive, not to worry, to have patience. I've withdrawn 3 times with them before and received the money without any problems within the 3 business days they always say. But this time I've received nothing and it feels like they're all saying the same thing to me. I would like to receive the money as soon as possible but they tell me that they can't do anything else but wait.

Dear Cristian1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, I think I have explained myself wrong. I have won and I want to withdraw the funds from my account. 500 euros in total that have already been withdrawn. But I have been waiting for 12 days and they tell me that it is in the most phase of the withdrawal that I expected

And if I have more money to withdraw, how can I withdraw it? If they don't send me the first 500 euros?

Dear Cristian1991,

Withdrawals usually takes up to 14 days which have now passed. Can you please advise if there's been any update regarding your pending withdrawal?

Dear Cristian1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.