Bally Bet Casino Ontario - Player's withdrawals are delayed and account access is restricted.

I made a deposit of $10,000. I won $17000. I attempted to make a withdrawal of $10000, which was the max electronic bank transfer amount. It didn't work.

I was told that although it says $10,000 is the limit it is really only $999. I was told that I can make multiple withdrawals so I made 17 withdrawals of $999. But now I go in and I can't see my transaction history, which includes seeing my pending withdrawals. I reached out to customer service and they just don't answer the live chat. I wait for hours! And they just don't answer. I need help to see my transactions and to make sure that I receive my withdrawals. With all of these red flags I am very concerned!

Dear Confusingseeker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify when exactly you requested the withdrawals?
• Do you have any evidence confirming you requested these withdrawals (e.g. email notifications) and that you won the amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I have not made withdrawals with them before.

I requested the withdrawals on January 3.

I do have emails and screenshots showing the withdrawal requests.

Thank you very much for your reply, Confusingseeker. Could you please forward me the emails and screenshots you have?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Confusingseeker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.