The player from Switzerland had his winnings capped without further explanation. Player’s complaint has been resolved successfully.
Bahigo Casino - Player’s winnings have been reduced.
Amount: 1,111 CHF
Bahigo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Amount paid 940 the remaining amount of 1111 remains in the casino account.
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2 years ago
Dear Rozalin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Rozalin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello, only 900 francs paid me the remaining amount of 1145 francs do not want to pay such was the casino regulations and I have to play with this money and I myself win 1360 but my personal money does not pay me this is now I have to play otherwise I can not I get my money, they are waiting for me to lose and get rid of me.
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2 years ago
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I don't have any bonuses and I haven't activated with a pay safe. The money was paid from Lidal. 900 francs, the rest of my money is dumb.
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2 years ago
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In the live chat were Mateo, Aleh. Alexandra. The last thing we did that was the regulation of the casino, I have to play to get my money, it's blackmail, I say I still don't have any bonuses and I didn't activate anything. Thank you for responding to the protection of our players and the rights we seek
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2 years ago
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Thank you for the service you have given me, I do not know what I owe you, thank you for your help and I wish your whole team from the bottom of my heart the Health of the Rocks and the longevity of the Eagles to your entire team. Finally BAHIGO paid me the full amount of 1515 CHF, I wanted another 160 and I stalked them exactly. I paid the amount of VISA cards, thanks again for the help.
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2 years ago
Thank you very much, Rozalin, for the update and your kind words. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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2 years ago
Translation
Thank you once again you can close this complaint and others also have already tried to play only on, Authorized casinos listed by you and especially Swiss.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rozalin, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
