Bahigo Casino Review

The player from Turkey had successfully verified his account, but it had been unexpectedly blocked and was then under review. The casino did not provide any reasons for the block or any timelines for the review, which caused a delay in his payment. The player had focused only on sports betting and had accumulated his winnings without bonuses. We were unable to assist further as our forum dealt mainly with online casino user complaints and lacked insight into sports betting issues. His complaint was subsequently rejected due to these reasons.

The player from Switzerland had found his account at Bahigo Casino deactivated and only a fraction of his winnings were paid out. The casino claimed that he had another account under his name, which he denied. The casino was also not answering his requests. The player stated that he had only one account and that the casino had not provided any evidence of multiple accounts. The Complaints Team had engaged with the casino, which cited data protection and refused to disclose further information publicly. The player was given two options: to provide a power of attorney to the Complaints Team or to file a formal complaint with the casino's licensing authority. The player chose to give power of attorney, but failed to respond further, leading to the rejection of the complaint.

The player from Switzerland has requested a withdrawal a few days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected this complaint as the funds have been played before we could intervene.

The player from Switzerland has reached a balance of 17000 EUR by playing slots. Later, when he logged in, a large part of the winnings was gone. We rejected this complaint due to a lack of evidence.