The player from Brazil deposited R$200 and won R$50, but the casino blocks her withdrawal citing missing documents, which she has submitted and approved. After accepting free spins and gaining R$7 credit, the casino claims this prevents her from withdrawing and imposes a high wagering requirement, leaving her feeling scammed.
BacanaPlay Casino - Player faces blocked withdrawal and unreasonable wagering conditions.
Amount: 250 R$
BacanaPlay Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 12h 3m 13s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Don't play at this casino! It's outrageous. I deposited R$200 without any bonuses. I won R$50, and when I attempted to withdraw, the casino started blocking the withdrawal. First, it was due to missing documents. I sent the document, and it was approved.
But they continued to block the withdrawal.
Then they randomly sent me free spins, which I accepted, and ended up with R$7 credit from this bonus. They claim this is what's preventing the withdrawal.
The problem is, I can't cancel this bonus. It's ridiculous! They say I have to wager 7x40 to be able to withdraw the remaining money.
PURE SCAM!
Automatic translation:
Public
Public
3 days ago
Dear ACMC40,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings in chat or in another way?
- Could you please provide a screenshot of the bonus that was activated on your account and other screenshots from your account supporting your case?
- Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
ACMC40 has 4d 12h 3m 13s to reply
