BacanaPlay Casino - Player faces blocked withdrawal and unreasonable wagering conditions.

Don't play at this casino! It's outrageous. I deposited R$200 without any bonuses. I won R$50, and when I attempted to withdraw, the casino started blocking the withdrawal. First, it was due to missing documents. I sent the document, and it was approved.

But they continued to block the withdrawal.

Then they randomly sent me free spins, which I accepted, and ended up with R$7 credit from this bonus. They claim this is what's preventing the withdrawal.

The problem is, I can't cancel this bonus. It's ridiculous! They say I have to wager 7x40 to be able to withdraw the remaining money.

PURE SCAM!

Dear ACMC40,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings in chat or in another way?
• Could you please provide a screenshot of the bonus that was activated on your account and other screenshots from your account supporting your case?
• Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear ACMC40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.