The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
BacanaPlay Casino DE - Player’s struggling to withdraw his winnings.
Amount: €300
BacanaPlay Casino DE
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Once it was rejected because of LT IBAN I should take a German one but don't change it I have already paid out 5x it is rejected despite the update I also sent the new German IBAN by email and it will be ignored and not changed.
The support is acting stupid I should send the IBAN by email which I have done several times then I should tell my user in the CHAT although the chat is internal although this is communicated in the chat here is negligently not paid out.
Now I want to log in and all of a sudden my login data is wrong
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1 year ago
Dear Wibrak,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I am successfully verified and no alternative was offered.
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1 year ago
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Second time already.
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1 year ago
Translation
My withdrawal has not been declined or paid out in the last 3 days.
since 8/21/22
Edited
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1 year ago
Thank you, Wibrak, for the update. Do I understand correctly that your withdrawal is pending since the 21st of August? Is your account accessible again?
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