BABU88 Casino - Player's withdrawal is delayed.

I played game and placed withdrawal of 5005 by geniune gameplay but withdrawal not received till now

Dear Winnerboy67,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Please understand, that without verifying your account, you might not be entitled to withdrawals.
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Actually this is Fully wkyc casino here is no need of verification as per casino and also I am not asked to do kyc they say your account is under inspection for checking under suspicious activity but the duration of checking given by casino is crossed and still my withdrawal is pending

Please say to babu88 casino for giving my withdrawal please 🙏 🙏

Dear Winnerboy67,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Send successfully please resolve it as soon as possible pls 🙏 🙏

Thanks for your reply.

What games did you play in the casino? (slots, live games, betting on sports) Which genres or providers did you play?

Already I am mentioned above sir , I played live games in which lighting roulette is played by me from evolution provider

Games type - Live games

Game name - Lightning roulette

Provider - Evolution

Hlo. My account is deactivated now by babu88 withdrawal not giving any proper reason please help me

Thank you very much, Winnerboy67, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay

Hello there,

Thank you Winnerboy67 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BABU88 Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help withdraw the player's winnings.

Thank you!

Yes sir here is a new news from casino they said we rejected your withdrawal and added back to you gaming wallet but the truth is my withdrawal is rejected but no money is added to my gaming wallet and no any amount received in my bank account kindly see my screenshot for better understanding

Hi there, please reply to our e-KYC message sent to your number.

Dear Winnerboy67, you will be required to finish verification with the number you have used to register at the casino. When it comes to verification, there isn't much we can do to help as each casino has to follow the policies and regulatory requirements of the country they operate in. Thank you for your understanding!

Hey casino guru thanks for your help I received my money

Dear Winnerboy67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter