BABU88 Casino - Player's account has been closed due to alleged suspicious activity.

Username - surabhi527

I have created a account on babu88 casino

I deposit some money and play normal games

I withdraw 2678rs in my account using bank account on 12 Aug 2024

Next day I saw the transaction is still pending that time

I asked in chat they are said ur withrowal is under review for suspicious activity but I didn't play like any suspicious activity

They are checking my gameplay

After many time I do chat with them but every time he said ur withrowal is under review due to suspicious activity

After many days I go to chat today's again for my withrowal but this time said provider suspended my account due to suspicious activity but idk I didn't do any suspicious activity on gameplay

Pls help me

I play normal games and win some money but casino didn't want to give money to users

They r doing froad with users

Dear Rahulop,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what games you played? Chat support explained to you that your account was suspended due to suspicious "betting activity". Have you placed any sports bets?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No I haven't placed any sport bet

They are doing with every users in such days

They are cheated every one

I m playing just normal bets only

Kindly help me and reach out to babu88 casino team to solve this

Before we reach out to the casino, I need to gather some additional information from you.

Could you please specify which games you played during your time at the casino?

Additionally, did you accumulate your winnings while playing with an active bonus, or were you playing without any bonuses at that time?

Thank you for your cooperation. I look forward to your response.

There is no active bonus in that

I play live casino and aviator game only

Thank you very much, Rahulop, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Rahulop,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BABU88 Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BABU88 Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

It seems this has triggered our safety feature as the account has been inactive for awhile prior to the most recent withdrawal. We have escalated this and have tried to contact the player however he has not responded to us. Can you please provide us in pm his latest phone number?

Thank you

Dear Rahulop,

Could you kindly share your most recent phone number so the casino representatives can reach you directly? You can provide your number in this thread, where it will remain visible only to the casino representatives, you and our team.

Thank you for your cooperation.

Hi miss Kubo

First I have to thanks to u

Kindly close this complaint for forever

I got my refund in my account and also withrowal received in my account successfully

Dear Rahulop,

I’m pleased to hear that your issue has been successfully resolved. I’ll go ahead and mark the complaint as "resolved" in our system.

Thank you for your cooperation! If you encounter any further issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re here to assist you!

We hope your experience with our services was positive. While we don’t charge fees or accept tips, your feedback is incredibly important to us. We would greatly appreciate it if you could take a moment to share your thoughts on Trustpilot (link here).

An honest review, along with any suggestions for improving our complaint resolution and mediation process, would be extremely valuable. Your insights can help others who may be facing similar issues.

Thank you in advance for your support in helping us enhance our services!

Best Regards,

Kubo