The player from Italy has been trying to contact the casino regarding his delayed withdrawal without any success. The player informed us, that he received his withdrawal, therefore we closed the complaint as resolved.
BABIBET Casino - Player’s withdrawal has been delayed.
Amount: €2,034
BABIBET Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
The casino has not responded to emails by phone and has had no active chat for 2 days and has not responded to messages left in chat. The documents are all sent and the payment with ecopayz should be almost immediate
Automatic translation:
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4 years ago
Dear Igor,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested the withdrawal? Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
In fact, I noticed that it blocks the chat probably based on the IP and registration mail. After 3 days I tried to connect in chat with a different vpn and without e-mail and they took me and then blocked me as soon as I left, you have to enter anonymously and change country. The idea is that after a few payouts, if you win, you will continue to ask for other documents, even if perfect, and then if you don't get tired, they will block you
Edited
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4 years ago
Thank you very much Igor for your quick reply. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
