The player from Italy had his winnings cancelled due to breaching promotional terms and conditions. After a closer examination, we rejected this complaint as it was sports betting related
BABIBET Casino - Player’s winnings have been voided.
Amount: €1,190
BABIBET Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello. They say they rejected the withdrawal because there is manipulation .. I asked how to play the bonus and everything, I played as they told me, now given the sum they make problems!
Automatic translation:
Public
Public
3 years ago
Dear Bruno,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? Could you please specify which bonus you have redeemed and played? I would like to check terms and conditions.
Additionally, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I played with the sum and the odds that they told me, to unlock the bonus with any future winnings .. before playing I contacted their call center to make no mistake! And they even sent me the congratulatory message! 
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much, Bruno, for your email. Could you please specify which exact bonus you have redeemed?
Public
Public
3 years ago
Translation
Hello. Win120B bonus, promotion they sent me via SMS.
Automatic translation:
Public
Public
3 years ago
Do I understand correctly that WIN120B was a sports betting bonus?
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I can continue communication with the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it’s convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
