The player from Germany had his bonus winnings from sports betting voided. We rejected this complaint as it was sports betting related.
BABIBET Casino - Player’s winnings have been cancelled.
Amount: €1,681.5
BABIBET Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I wanted to pay out an amount of approx. 1681.50 euros and Babibet simply canceled the amount and claimed that I violated the bonus terms and conditions, which is why my bonus winnings were canceled. However, I didn't break any of these rules. It's just an excuse not to cash out the winnings.
Automatic translation:
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3 years ago
Dear Werner,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Translation
Good day,
yes please help me. Babibet no longer answers all my inquiries ...
Automatic translation:
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3 years ago
Thank you very much, Werner, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
