B7 Casino - Player’s withdrawals are denied.

The amount of damage is $2,000.

The support team here knows that IBAN is not supported in my country, but they still try to make me withdraw only through IBAN. Withdrawals in virtual currency continue to be denied and past means of deposit have been removed. It is very malicious. I am really saddened that this casino affiliate continues to increase their profit margin by making withdrawals ambiguous in this way. They have been doing this for a long time. I have seen many similar victims on the forum. I hope you can help me please.

This problem has also occurred at a similar affiliate and is currently pending. It appears that this issue will be resolved.

https://casino.guru/bruno-casino-player-s-withdrawals-are-constantly-canceled [link adjusted by Casino.Guru admin]

Dear salisero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with the help of a bonus?
• Could you please share the communication with the casino where you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

i can confirm that B7 has now passed KYC.

I just checked and it seems that B7 deleted my account. This is a very malicious act. Please take action.

I am sorry to hear about this development of events.

Have you contacted the casino and asked for an explanation of why your account was blocked? Send emails or chat transcripts of your interaction with the casino to my email at tomas@casino.guru, or post screenshots here.

They have not contacted me, and I have not contacted them. 

 They have tried to run off and contact me directly, changing their terms and harassing me a little bit after the last time I contacted them here through Guru.

 So I would prefer not to contact them directly.

 However, I have been regularly applying for withdrawals in crypto since KYC was passed.

 Perhaps they are in the same league as bruno and are trying to deny withdrawals for the same reason.

 The process is similar,

 After depositing at myfinity, I played the game and tried to withdraw, but myfinity was deleted.

 And I can't withdraw any money.

Please understand you should always try to resolve the issue with the casino first yourself. Only after your efforts aren't to your satisfaction we'll try to assist you.

I would encourage you to try contacting the casino and work on a solution. You can reference this complaint in your communication with the casino if you believe it will be helpful to you.

If your efforts are not successful, please let us know about the details of your communication with the casino. You can post screenshots here or send the information to my email at tomas@casino.guru

Thanks for your understanding.

We have contacted b7 but have not yet received a response. we would appreciate a response at guru

Thank you very much, salisero, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you salisero for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask B7 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hello, dear all!

Thank you, salisero, for reaching out to us regarding your concern.

We have checked your account and are pleased to inform you that the remaining amount on your balance will be refunded to your crypto wallet as soon as possible. We have received your credentials and forwarded the question to the responsible department. We will notify you as soon as there is an update. Thank you for your patience.

Best regards,

B7Casino Team.

Thank you very much for the update B7 Casino representative.

Dear salisero, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Five business days should have passed, but so far no refund.

Dear salisero,

We inform you that we have already forwarded your request to our finance department and are trying to process your refund as soon as possible. We hope for your understanding, and thank you for your patience.

Best regards,

B7Casino Team.

No refund has been processed to date. Do you think that by forgetting to reply to this response by me within the grace period for reply, this issue will disappear?

Dear salisero,

we are pleased to inform you that we have successfully processed the payment, and you should receive the funds as soon as possible.

If you have any other question, don't hesitate to contact us.

Best regards,

B7Casino Team.

i reserved refund.

thankyou b7support and Guru support😀

Dear salisero,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter