The player from the Netherlands had requested a withdrawal two weeks prior but had not received the funds despite assurances from the casino. After she lodged a complaint with us, we had reached out to her for additional information. We then communicated with the casino on her behalf. The issue was subsequently resolved when the player confirmed via email that she had received her withdrawal. The complaint was then marked as 'resolved' in our system.
B7 Casino - Player's withdrawal is delayed.
Amount: €450
B7 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Made on the 1st of December a withdraw. Said it would took 24 hours to approve. It's 15 days later and litterly nothing happened. I ask everyday and everytime i hear sorry this sorry that. Soon it will arrive at your bank.
I changed the withdraws to 400 and 50 euro maybe it will be faster but i litterly hear this 'it's still under investigation' 'we will inform the relevant team' i hear this more than 15 times and NOTHING happened. It's ridicilious that they don't pay my money. I played 700 euro on that day and deposits was no problem and now i want my money back bam litterly impossible!
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10 months ago
Dear GinoS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
GinoS confirmed via email that the withdrawal has been successfully processed. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
