B7 Casino - Player’s winnings were confiscated.

had won 500 euros wanted to cash it out just didn't work out had already linked my bank account and it just didn't work out in the end they came up with a lame excuse you are addicted to gambling we will stop your account so they don't have to pay out the money

Dear n57j4nfg74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you indicate or inform the casino that you have a gambling addiction?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey with albertus no I haven't had any communication with them this was just like that but I don't really understand what you mean but I would just have my account open again and again. Being able to play and having me money again

If send al the contact between me and b7 they not responding and not even helping me bad service If I don't get my money back I will take legal action but i hope this wil end good with good service

Thank you for your reply, n57j4nfg74. Do I understand correctly that your account has been closed with the remaining funds (€500) still in it?

Dear n57j4nfg74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.