The player from the Netherlands had reported that she had been waiting for an approved withdrawal from an online casino. The casino had not responded, and the player had expressed concern about the lack of communication. However, within 48 hours of raising the complaint, the player had confirmed that she had received her withdrawal. As a result, the complaint had been marked as 'resolved' by our team.
B7 Casino - Player is awaiting a delayed withdrawal.
Amount: €1,000
B7 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I see a list of complaints about the B7 witdrawn. I made a withdrawn Yesterday After a positive ID check. So far no response from B7. They told me to wait at least 72hours but the withdrawn was accepted. So I don’t know what I am waiting for. Hopefully this withdrawn will be positive resolved. it is not yet a big problem but them not informing about anything makes me wandering. Keep you posted.
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Public
8 months ago
Dear Soof,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
8 months ago
Great News, just received my withdrawn. Quit fast. within 48 hours.
So no bad comment from me regarding B7 casino.
Casino Guru, thank you!
Public
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8 months ago
Dear Soof,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
