B7 Casino - Player believes that their withdrawal has been delayed.

I have contacted support as well but they always say, that they can't help me and I need to wait for this team to fix my problem.

But it's weird, because yes I work in the netherlands and I live here most of the time, but never they said l, that that was the problem, then also if that should be a problem they should not accept deposits as well.

Plus I sented my ID etc pictures and selfie where u can definitely see that I am Portugese as my ID is also from Portugal.

That means I can play where ever I want.

Now that been said.

I had a 15 euro deposit and got a 15 euro bonus.

After a while playing I got a price on a slot for over 635 euros in total.

But all of a sudden I needed to wager 525 euros with a 15 color bonus,

Okay I did it, when I finished my wager I had 500 plus on my account, and they took away most of it for no reason and they left me with 150 real money.

So I withdraw this 150 euros and till today it's still pending, and when I contact them true support, I don't get a straight answer on why it takes this long.

I wanna know when I get my cash and why they took more then 300+ away after I did this wager.

But most importantly when do I get my 150 withdraw?

Dear Lexussdenhaag,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, They finely accepted my pending after a lot asking and contacting support.

I had a lot people who did not know what to do and gave me pre-made bot answers,

But after keep contacting them, I finely got someone who said let me look at it,

And he did it in 4 minutes, he fixed my problem money was accepted,.

I am still waiting for it to get on my bank,

But the pending status was fixed.

Now wait till it really appears on my bank account, but I think, that will be okay.

Thanks anyway for willing to help.

Dear Lexussdenhaag,

Have you received your withdrawal from the casino yet?

Yes also already said it on forum thank u

Dear Lexussdenhaag,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru