The player from Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received at that point. The player had multiple pending withdrawals which were not processed. However, after the intervention of the Complaints Team, the player confirmed that he had received all his pending withdrawals. Consequently, the issue was marked as 'resolved' by the Complaints Team.
B7 Casino - Player believes that their withdrawal has been delayed.
Amount: €3,000
B7 Casino
Safety Index:HighSafety Index
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8.4
B7 Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Have five withdrawals pending at the moment. The oldest one is from 23-12-2023. five days further and still didn't receive anything. The only message I got from support is to be patient and they are working on it.
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10 months ago
Dear Basvo85,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Hi Kristina,
Okay I will wait then and will let you know if the withdrawal succeeded.
I hope they are a real casino and not scam.
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10 months ago
Dear Basvo85,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
