The player from Brazil reported that his account had been blocked without explanation after depositing 2000.00R$ and attempting to withdraw 1931.00R$. He stated that he had not violated any rules. The issue was resolved after the player confirmed that the situation had been addressed satisfactorily. We marked the complaint as 'resolved'.
B1 BET Casino - Player's account has been closed.
Amount: 1,900 R$
B1 BET Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
B1 BET Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
MY ACCOUNT WAS BLOCKED WITHOUT ANY REASON, CAN YOU PLEASE CHECK? I DEPOSITED 2000.00R$, DIDN'T ENJOY OR VIOLATE ANY RULES OF THE HOUSE B1.BET. I USED CASHOUT ON MY BETS, WENT TO WITHDRAW MY OWN INVESTMENT WITH THE LOSS OF THE CASHOUT, THAT IS, 1931.00R$. WITHDRAWAL WAS NOT COMPLETED, BALANCE RETURNED TO THE ACCOUNT, TRIED TO WITHDRAW AGAIN, IT SAID THAT MY ACCOUNT IS BLOCKED.
Automatic translation:
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2 months ago
Dear contatojuangomes,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with B1 BET Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Have you contacted casino support and asked for assistance?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear contatojuangomes,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear contatojuangomes,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
