The player from Iceland had deposited 350 EUR and received a bonus, successfully wagering and reaching the rollover requirement. However, after requesting a withdrawal, he was informed of a max bet rule violation, which resulted in the confiscation of all funds in the account, despite not being clearly informed about the limits. He sought the return of the remaining 641 EUR. The complaint was closed, with the player acknowledging the situation and indicating that no further action was necessary.
b-Bets Casino - Player's funds have been confiscated by the casino.
Amount: €641
b-Bets Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 week ago
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3 weeks ago
I Deposit to the site 350 EUR and got a bonus of 210 EUR on top of that deposit. I wagered the money and met the 3360 EUR rollover Requirement and when that was finished I got around 700 EUR (Their statements not very clear) transferred to my original account from my bonus account.
After That I placed Several bets and my Balance stood at 1341 EUR when I requested a Withdrawal.
Then I got a message from the site stating I broke the max bet rule when having a bonus and my account was cleaned and all the money taken from it.
I understand that I may have placed to much on a game when wagering the bonus and can accept that the bonus money 700 EUR was taking from me. However there was no indication that I was placing to much on a game and the bonus money send to my main account after the wagering requirement was met. Therefore I would like to dispute the remaining money 641 EUR (1341-700 EUR) will be returned to my account.
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3 weeks ago
Dear joi1894,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with b-Bets Casino. Let me refer to the max bet rule: https://www.b-bets.com/en/bonus_terms
1.15 The maximum bet allowed is €5 until the wagering requirements for a bonus are fulfilled.
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear joi1894,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Hi,
Alright I guess you can close the request as there seems to be little I can do,
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1 week ago
Dear joi1894
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
