Avengers80 Casino - Player’s winnings are confiscated.

They won pay me my winnings

Dear cnucum1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

I DEPOSITED $200 DOLLARS IN TO MY ACCOUNT I WON $800 THEN I WITHDRAW THE SAID THEY WERE PROCESSING TAKE UPTO 5 HOURS WELL NO MONEY AFTER 24HRS SO I MSG I GOT REPLY SAYING HOLD THEY WILL GET BACK TO ME STILL NO ONE HAS I CONTINUE TO MSG I GET SAME MSGS OVER AND OVER AGAIN SO I SAID I CANT PLAY WHILE WITHDRAW HAD FINALISED SO IF CANT PAY ME PUT IT BACK IN MY ACCOUNT SO I CAN PLAY JUST TO SEE WHAT HAPPENS WELL WITHIN SAY 1HR THE MONEY WAS BACK IN MY ACCOUNT THEN I GOT A MSG SAYING $800 GONE BACK IM TO YOUR ACCOUNT ON THAT MSG IS ATTACHMENT IN BLUE WHEN I HIT THAT IT CAME UP WITH SOME ONE ELSES DETAILS AND APPARENTLY THEY WON AND WITHDREW $21.50 WELL I STARTED PLAYING WITH THE $800 I GOT DOWN TO $140 THEN GOT IT BACK UP TO $802 SO I HIT WITHDRAW WELL IVE BEEN ASKING FOR MY WINNINGS TO BE PROCESSED FOR 5-6DAYS NOW I HAVE SCEEN SHOTS TO PROVE SO I BELIEVE THIS IS A SCAM

I can't see $21.50 reference in your transaction history. Did the casino confirm it concerns your player's account?

Is your withdrawal of $802 from 20/6/2024 still pending?

Yes still pending $802

$21,50 wasn’t mine

Thank you very much, cnucum1, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello cnucum1,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Avengers80 Casino representative to join this conversation and participate in resolving this complaint.

Dear Avengers80 Casino,

Could you comment on this?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru