Avenger Slots Casino - Player’s struggling to complete the account verification.

I tried this website with a few hundred got lucky on a few games, when i tried too withdraw it wont let me open that section!? uploaded i.d and no phone nunber or contact support just an email which seems too take a long time responding(sad times) im not touching the account untill the funds are withdrawn im scared i wont receive it as i havr seen bad reviews which is a shame because i like the look of the app and would like too ckntinue doing buisness with them!

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If im honest honest i started the complaint a bit early but i see many reviews on avenger slots that say they dont even accept the id it just stays pending forever or rejected its £4.5k so im concerned as there customer support email never replys i have uploaded all my i. D now and i ama waiting a reply too see if sccepted i dont know what more they want they have had utility bill picturr card picturr i. D with a selfie? They are just trying too stall with hopes i pkay with it and lose i think but that isnt going too happen what can i do if they just leave it on pending and dont reply how doni sue them

Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Patrick,

I looked at your complaint and will do my best to help you. I would like to invite Avenger Slots Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Avenger Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They payed out but very slow responses

Dear Patrick,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru