HomeComplaintsAvantgarde Casino - Player’s winnings disappeared.

Avantgarde Casino - Player’s winnings disappeared.

Amount: $230

Avantgarde Casino
Safety Index:Very low
Submitted: 01 Sep 2021 | Case closed : 27 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US played with a bonus, however his winnings disappeared after requesting the withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Requested a $500 withdrawal on 7/29,bonus requirements were met,kept being told different days to expect it. On 8/29,upon checking the withdrawal status,I saw that my withdrawal was canceled and I had $222 in my account. I contacted live chat and was told that the issue would be fixed. I know the bonus requirements were met because I checked it before I requested the withdrawal. It would appear that they're trying to keep half of my winnings

Public
Public
3 years ago

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played? Please, post here a link here - I would like to check the bonus T&Cs.

Additionally please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Public
Public
3 years ago

Hi Kristina,may I leave you my login information and you can go into my account and see for yourself. I have no problem with that if you dont

Public
Public
3 years ago

Jackiechance, I am sorry, but I cannot do that. This could lead to account closure, as the player is the only person who can (and should) have access to the account. So please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Public
Public
3 years ago

Dear Jackiechance,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news